Returns
You have 7 days from the date you receive your order to request a return.
To begin a return, please email hello@mudandstone.nz. We will provide instructions on how and where to send your item. Returns sent without prior approval cannot be accepted.
We do not accept returns on sale items or gift cards, or for change of mind.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 7 days with a photo and a brief description.
We will work with you to arrange a replacement or an appropriate resolution.
Refunds
Once your return has been received and inspected, your refund will be processed to the original payment method.
Please allow time for your bank or credit card provider to complete the transaction.
Questions
For any enquiries, email hello@mudandstone.nz — we’re happy to help.