Returns
You have 7 days from receiving your order to request a return. To start a return, email us at hello@mudandstone.nz. We’ll send you instructions on how and where to send your item. Returns sent without prior approval cannot be accepted.
Please note we cannot accept returns on sale items, gift cards, or for change of mind.
Damages and Issues
Check your order when it arrives. If anything is defective, damaged, or incorrect, contact us within 7 days with a photo and description. We’ll work with you to arrange a replacement or find a solution.
Refunds
Once we receive and inspect your return, we will process your refund to your original payment method. Please allow some time for your bank or credit card company to complete the transaction.
Questions?
Email us at hello@mudandstone.nz. We are happy to help.