Privacy policy

We respect your privacy

We will only hold and use your information for the purpose it was originally supplied. We will not share it with any additional third parties without your prior consent. We may update our privacy policy from time to time by posting the new privacy policy on this page.

Contact Details

Mud and Stone Studios
hello@mudandstone.nz

Postal address/PO Box:
CMB 38
RD 1 Punakaiki
Runanga 7873
West Coast
Aotearoa New Zealand

Cookies

We use cookies to help our website run effectively and enhance the user experience. For example, our WooCommerce shop uses cookies to track user interactions, such as adding items to the cart, completing purchases, and storing customer preferences. These cookies enable important features like remembering the contents of the shopping cart and facilitating the checkout process.

We use MailPoet to communicate with customers in our online shop and mailing list subscribers via email. MailPoet collects email and site engagement and e-commerce metrics by cookie tracking. You can read more about how MailPoet uses your personal information on their website, here.

We use Google Analytics to help us better understand how our customers use our site. You can read more about how Google uses your personal information on their website, here. You can also choose to opt out of Google Analytics here.

By using this website, you consent to our use of cookies. You can manage or disable cookies in your browser settings, though some features may not work correctly if cookies are disabled.

Mailing list

We collect first names and email addresses for our mailing list. Your personal information is used to notify you of shop updates and other studio-related news. The information that you provide is used solely for that purpose. We keep your data private and share your data only with third parties that make this service possible.

Our shop

We only share your personal information with those service providers who help us provide our services and fulfil our contracts with you.

  • Purpose of collection: to provide products or services to you, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, and provide you with information relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor (WooCommerce), payment gateway (Stripe), and courier companies.
  • We retain personal information only as long as necessary to provide services, fulfil orders, and comply with legal obligations.

Service providers:

  • We use the open-source e-commerce platform WooCommerce and its payment partner Stripe to power our online store. Your card details are saved on their servers, not in our store. You can read more about how WooCommerce uses your personal information on their website, here.
  • We also share your personal information with the courier companies delivering your order. We use Aramex New Zealand as our primary courier. You can read more about how they use your personal information on their website, here.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies directly.

Errors and Updates

Sometimes our site may have typos, missing details, or outdated info, like prices, product descriptions, or shipping. We do our best to keep things accurate, but we may need to fix errors, update info, or cancel orders. Dates on the site don’t guarantee everything is fully up to date.

General Data Protection Regulation (GDPR)

Under the General Data Protection Regulation (GDPR) the lawful basis we rely on for processing this information is your consent. If you have any concerns about our use of your personal information, please let us know. You can remove your consent at any time. You can do this by sending an email to hello@mudandstone.nz and stating your wishes.

General

If you are visiting from outside New Zealand, please note that privacy laws may differ in your country.

All content on this site is protected. Please enjoy it for personal use only.

Have questions?

If you have questions or concerns after reviewing this policy, or if you want more information about our privacy practices, please email us at hello@mudandstone.nz.

Effective date: 3 July, 2024.